MICE101 Data Protection and Privacy Policy (KVKK/GDPR 2026)

1. Introduction and Data Controller Identity

At MICE101 Event Management Co., as we build "The Experience Architecture of the Future," we regard the data of our stakeholders as our most valuable trust. In the 2026 "Great Evolution" phase, we view data privacy not merely as a legal obligation, but as a guarantee of our corporate reputation.

Our Istanbul-based office acts as the "Data Controller" in full compliance with both Turkey's Law No. 6698 on the Protection of Personal Data (KVKK) and European Union GDPR standards.

2. Categories of Data Processed and Their Purposes

To ensure the operational excellence of our events, we process the following data:

Identity and Contact Information: For registration processes, transportation, and accommodation coordination.

Special Category Data: Within the scope of our Sustainability and ISO 31030 Travel Security protocols; dietary preferences (allergen, faith-based diets), health data (emergency medical intervention plans), and passport information (for international delegations).

Digital and AI Data: Digital footprint data for AI-powered smart matchmaking and attendee interaction analytics.

3. Legal Basis for Data Processing

Your data is processed based on your explicit consent, the establishment or performance of a contract (Logitech bootcamp, ISG gift kit operations, etc.), legal obligations of the data controller, and our legitimate interests.

4. Data Transfers and Third Parties

MICE101 shares limited data with solution partners that are an integral part of operations (hotels, airlines, visa services, and Event-Tech platforms).

Global Transfers: In our international operations (Colombia, Iraq, Egypt, etc.), your data is transmitted to relevant destination partners within the framework of secure transfer protocols (Standard Contractual Clauses – SCC).

Cybersecurity: Your data is protected by TLS 1.3 encryption and SIEM-based 24/7 monitoring systems.

5. Artificial Intelligence (AI) and Automated Decision-Making

In line with our agency's technology-driven identity, AI tools used in events are employed to personalize the attendee experience. Algorithmic transparency is fundamental in this process; AI models do not use personal data for training purposes and operate on a human-in-the-loop principle.

6. Data Retention and Disposal Policy

MICE101, within its "Demonstrable Compliance" model, retains data only for as long as the processing purpose requires. After an event is completed and applicable statutory limitation periods (generally 10 years) have expired, data is irreversibly deleted or anonymized during periodic disposal cycles each January and July.

7. Data Subject Rights

Pursuant to KVKK Article 11 and the GDPR, you have the following rights:

To learn whether your data is being processed and to request a copy.

To request the correction of incomplete or inaccurate data.

To request the deletion of your data under the "Right to be Forgotten."

To exercise the right to data portability.

8. Contact and Notification

You may direct any questions, requests, or suspected breaches related to data privacy to compliance@mice101.org. Data breaches will be reported to the relevant authorities and to you within a maximum of 72 hours of detection.

This policy, managed by MICE101's Compliance Unit, is the foundational document of our brand's "Digital Trust Architect" position.

MICE101 Delivery and Return Policy (2026 Update)

1. Introduction and Operational Vision

At MICE101, we are aware that every service we provide and every physical product we deliver is a signature of your brand. Within the scope of "The Experience Architecture of the Future," we manage our logistics processes not merely as "transportation," but as a strategic operation focused on attendee satisfaction and sustainability goals (Scope 3 carbon management).

2. Delivery Terms

2.1. Physical Products (Gift Kits and Custom Productions)

Statutory Timeline and Planning: Ordered products are delivered in accordance with the timeline specified in the contract, not exceeding the statutory 30-day period.

Logistics Safety: For high-volume operations, special packaging standards are applied to ensure undamaged delivery. It is the BUYER's responsibility to inspect products upon delivery.

Green Logistics: Pursuant to our sustainability policy, eco-friendly logistics partners that optimize routes and report carbon emissions are preferred in delivery processes.

2.2. Digital and Service-Based Deliveries

Event registrations, strategic consulting reports, and digital content are delivered instantly or within the specified timeframe following payment, to the BUYER's registered email address or through the digital panel.

3. Cancellation and Return Terms (Right of Withdrawal)

3.1. 14-Day Right of Withdrawal

Pursuant to Law No. 6502 and the regulation effective 1 January 2026, the BUYER has the right of withdrawal without stating any reason:

For Products: From the date of receipt,

For Services: From the date the contract is established, within 14 (fourteen) days.

3.2. 2026 Updated Return Rules

Free Return Shipping: In accordance with the 2026 legal amendment, return shipping costs for products returned under the right of withdrawal are borne entirely by the SELLER (MICE101). Return shipping fees may not be charged to the BUYER.

Single Refund: Within 14 days of the return approval, the full amount paid by the BUYER is refunded in a single payment via the payment method used (independent of banks' restrictions on installment refunds).

Digital Traceability: Return processes can be transparently tracked through our website.

4. Situations Where the Right of Withdrawal Does Not Apply (Exceptions)

Due to the nature of the MICE sector, the right of withdrawal cannot be exercised in the following situations:

Custom Productions: Textile/promotional products produced with the BUYER's logo or to custom specifications at their request.

Events on Specific Dates: Congress, meeting, and tour organizations falling within the accommodation, travel, and entertainment category that must take place on a specific date (Incentive and Bootcamp registrations).

Immediately Executed Digital Content: Downloadable reports or online trainings that have already been delivered cannot be returned.

5. Consumer Rights for Defective Goods and Services

In the event that the delivered product is defective (faulty, damaged, or incomplete), the BUYER has the following optional rights within 6 months from the delivery date:

Withdrawal from the contract (Refund),

Price reduction proportional to the defect,

Free repair,

Replacement with a defect-free equivalent.

6. Dispute Resolution and Mediation

Pursuant to the Mandatory Mediation requirement entering into force on 1 January 2026, the BUYER is obligated to apply to mediation before applying to the Consumer Court within monetary limits.

MICE101's Compliance Unit guarantees this policy's compliance with global ethical values and current legal regulations. Transparent processes, a sustainable future.

MICE101 Distance Sales Agreement (2026 Update)

ARTICLE 1: PARTIES

1.1. SELLER/PROVIDER:

Company Name: Mice 101 Organizasyon Turizm Ve Danismanlik Hizmetleri Tic. Ltd. Sti.

Address: Cevizli Mah. Tugay Yolu Cad. No:69A Unit: 34 Piazza AVM 34846 Maltepe Istanbul

Phone: +90 540 642 31 01

E-mail: compliance@mice101.org

MERSİS No: 0621090185200001

1.2. BUYER (CONSUMER): The natural or legal person who purchases products or services through the website, whose contact information is stated in the order form.

ARTICLE 2: SUBJECT

The subject of this agreement is to determine the rights and obligations of the parties pursuant to Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, in relation to the sale and delivery of the products/services whose specifications and selling price are stated, ordered electronically by the BUYER through the SELLER's website.

ARTICLE 3: PRODUCTS AND SERVICES SUBJECT TO THE AGREEMENT

The essential features, sales prices including taxes, and payment information of corporate event registrations, strategic consulting packages, corporate gift kits, and custom-production textile products offered by MICE101 are available on the product/service pages of the website.

ARTICLE 4: DELIVERY AND PERFORMANCE CONDITIONS

Service Performance: Services such as event participation and digital content are performed on the date approved by the BUYER at the specified digital/physical venues.

Physical Product Delivery: Physical products are delivered to the address specified by the BUYER without exceeding the statutory 30-day period.

ARTICLE 5: RIGHT OF WITHDRAWAL

The BUYER has the right of withdrawal without stating any reason and without any penalty, within 14 (fourteen) days from the delivery date for physical products, and in accordance with the conditions specified in the project contract from the date of contract establishment for services.

Return Shipping Costs: Pursuant to the regulatory amendment that entered into force on 1 January 2026, return shipping costs in the event the right of withdrawal is exercised are borne entirely by the SELLER (MICE101). Return costs may not be charged to the BUYER.

Refund: Within 14 days of receiving the withdrawal notice, all collected payments are refunded in a single payment in a manner appropriate to the payment instrument used by the BUYER.

ARTICLE 6: EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Pursuant to the Distance Contracts Regulation, the BUYER may not exercise the right of withdrawal in the following situations:

Custom-Made Goods: Products prepared in accordance with the BUYER's requests or personal needs, with special logos or prints.

Time-Specific Services: Contracts relating to accommodation, transportation, vehicle rental, food and beverage supply, and leisure activities that must take place on a specific date (congress, meeting, and tour organizations).

Services Already Commenced: Services whose performance has commenced with the BUYER's consent before the expiry of the withdrawal period (e.g., emergency consulting or event planning process).

ARTICLE 7: PAYMENT AND SECURITY

Payments can be made by credit card, debit card, or EFT/wire transfer. In the event of unauthorized use of credit card information by third parties, liability rests with the relevant bank and financial institution within the legal limits.

ARTICLE 8: DISPUTE RESOLUTION AND MEDIATION

Mediation Requirement: Pursuant to the mandatory mediation requirement that entered into force on 1 January 2026, it is a prerequisite for litigation to apply to mediation before applying to the Consumer Court within monetary limits.

Competent Authority: For disputes, Consumer Arbitration Committees are competent up to the value announced annually by the Ministry of Trade; for amounts exceeding this value, Consumer Courts at the place of residence of the BUYER or SELLER are competent.

The BUYER who places an order through the MICE101 website is deemed to have accepted all conditions of this agreement.

MICE101 Artificial Intelligence (AI) and Ethical Use Policy (2026)

1. Vision and Core Approach: "Human-Centered Innovation"

At MICE101, we view artificial intelligence not as an alternative to human creativity, but as a strategic "co-pilot" that enhances it. In the "Great Evolution" phase the industry has entered, we commit to using AI technologies to increase our operational efficiency and deliver unique experiences to attendees, without compromising our ethical values, transparency, and human oversight.

2. EU AI Act and Regulatory Compliance

MICE101 classifies all AI systems used in its operations using a risk-based approach and ensures full compliance with international standards in force as of 2026:

Risk Management: We periodically analyze the impact of AI tools used in our events (matchmaking, chatbots, etc.) on attendee rights.

Prohibited Practices: We do not use any AI techniques that manipulate human behavior or exploit the vulnerabilities of attendees (age, disability, socio-economic status).

Transparency: Attendees are always informed when they interact with an AI system (e.g., a chatbot or voice assistant).

3. Our Operational AI Application Standards

3.1. Smart Matching and Personalization

Data Minimization: In our matchmaking algorithms, we only process data that is necessary to improve the experience.

Bias Auditing: We regularly subject our data sets to "algorithmic bias" tests to ensure our algorithms do not discriminate based on gender, race, or belief.

3.2. Generative AI (GenAI) and Content Management

Intellectual Property Respect: For visual or textual content produced by AI, we respect the copyrights of third parties and always pass outputs through human editorial review.

Accuracy Commitment: For AI-based translation or reporting services (against the risk of hallucination), we apply expert supervision for 100% accuracy.

3.3. Logistics and Forecasting Models

Efficiency: By using AI in budget optimization and resource planning, we minimize error margins and reduce our operational costs, creating added value for our clients.

4. Data Security and Privacy Guardrails

The "Safe Use" boundaries for the MICE101 team and our external stakeholders are clear:

Confidential Data Protection: Companies' strategic plans, budget data, or attendees' special category personal data are under no circumstances directly transferred to publicly available LLM (Large Language Model) tools (ChatGPT, Gemini, etc.).

Training Data Restriction: We commit that we will not use our clients' data to train AI models and that we will keep this data in closed/encrypted systems.

5. Accountability and Notification

An AI Ethics Committee has been established within MICE101.

Human-in-the-Loop: No critical decision suggested by AI (supplier selection, security protocol change, etc.) is implemented without the approval of a MICE101 professional.

Notification: All stakeholders who believe our AI systems have produced an erroneous output can reach us directly at compliance@mice101.org.

At MICE101, we harness the speed of technology with human ethics and build the most trustworthy digital experiences of the "Great Evolution" era.

Sustainability and Green Event Policy (CSRD Compliance)

1. Our Vision and Strategic Commitment

At MICE101, we view corporate events not merely as "gatherings," but as companies' "strategic growth infrastructure." In the growth trajectory of the global MICE industry, expected to exceed 2 trillion dollars by 2030, we accept environmental responsibility not as an "add-on" but as a "license to operate."

We are crowning our journey, which began in Istanbul in 2019, with a data-driven green transformation in full alignment with the EU Corporate Sustainability Reporting Directive (CSRD) and Turkish Sustainability Reporting Standards (TSRS).

2. Double Materiality and Carbon Management

With our identity as the industry's "analytical third eye" and "independent auditor," we manage the environmental impacts of our events from a Double Materiality perspective.

Scope 3 Emissions Tracking: We are aware that 70–90% of the carbon footprint of events originates from the value chain (travel, accommodation, catering). We use digital measurement tools to minimize the 500 kg – 1,500 kg CO2e emissions per attendee at a 3-day conference, as indicated by scientific data.

Net-Zero Target: In line with our "Net Zero Carbon Events" commitment, we aim to reduce our emissions by 50% by 2030 and achieve full carbon neutrality by 2050.

3. Our Operational Green Standards

3.1. Low-Carbon Mobility and Accommodation

In our international operations (Montenegro, Georgia, Colombia, etc.), we optimize transportation preferences in favor of high-speed rail; for air travel, we promote Sustainable Aviation Fuel (SAF) programs.

We select our partner hotels according to the Cornell Hotel Sustainability Benchmarking Index criteria and green certifications (ISO 14001, LEED, etc.).

3.2. Circular Economy and Material Design (4R Approach)

Better Stands Initiative: Instead of single-use stands, which account for 80% of exhibition waste, we are standardizing modular aluminum systems usable at least 50–100 times.

Swag and Merchandising: As in our Renault MAİS and ISG projects, we prefer long-lasting, circular materials such as rPET (Recycled PET), organic cotton, and bamboo for promotional products.

Digital Transformation: To eliminate paper usage, we are implementing 5G-supported mobile applications, QR-coded badges, and holographic speaker solutions.

3.3. Sustainable Catering and Food Management

Plant-Based Menus: We are making vegetarian/vegan options — with a carbon intensity 10–15 times lower than red meat-focused menus — at least 50% of our menus.

Localization: To reduce food miles and support the local economy, we source 80% of our catering raw materials from local producers within 150 km of the event venue.

Zero Waste Protocol: We reduce food waste by 30% using forecasting models and coordinate surplus food with local food banks and shelters.

4. Independent Auditing and Reporting

At MICE101, we analyze not only our own events but also our clients' existing organizations in the role of Independent Auditor.

For our large corporate clients (Logitech, etc.) subject to audit under CSRD and TSRS, we provide auditable and transparent sustainability reports that include Scope 3 emissions.

With our AI-supported data systems, we monitor our sustainability performance in real time and announce it to our stakeholders in our annual "MICE101 Compliance" report.

5. Social Impact and Ethics

When designing our events, we respect the living spaces of local communities and apply the principles of Diversity, Equity, Inclusion, and Belonging (DEIB) at every link of our supply chain.

At MICE101, we combine creativity with scientific data and technology with environmental responsibility, entrusting our "experience architecture" to the world of tomorrow.

MICE101 Diversity, Equity, Inclusion, and Belonging (DEIB) Policy

1. Our Purpose and Commitment

At MICE101, as we build "The Experience Architecture of the Future," we accept human dignity and diversity as our most fundamental raw materials. In all national and international operations we have conducted from Istanbul since 2019, we commit to creating ecosystems where attendees, employees, and stakeholders feel not just "invited" but truly "belonging."

2. Our Core Pillars

Diversity: The Power of Colors

In our events and within our team, we see differences in age, gender identity, sexual orientation, disability, ethnic background, religion, language, and socio-economic background as sources of richness.

Practice: We actively support the representation of diverse voices and identities in our speaker panels (panel diversity) and supplier network.

Equity: Fair Opportunity Grounds

We know that not every individual starts from the same starting point. Therefore, we design an equitable experience by providing "what each person needs" rather than "the same thing for everyone."

Practice: We observe equal opportunity in our recruitment, promotion, and service processes; we apply transparent criteria to eliminate all "glass ceiling" effects.

Inclusion: Removing Barriers to Participation

Inclusion means diversity is an action plan, not just an invitation. At every stage of our events, we proactively remove physical, digital, and cultural barriers.

Physical Inclusion: We apply 100% wheelchair access, elevator, and appropriate restroom standards in our venue selections.

Sensory and Cultural Inclusion: We plan prayer/meditation rooms, design quiet rooms, and provide simultaneous interpretation/subtitle options.

Dietary Inclusion: In our catering plans, we provide allergen-free, vegan, halal, kosher, and gluten-free options as a standard, not an "extra."

Belonging: Psychological Safety

We create a safe environment where attendees and our employees can exist with their unique selves without fear of judgment.

Practice: We implement a "Participant Code of Conduct" at our events; we operate with a "Zero Tolerance" principle against all forms of harassment, bullying, and discrimination.

3. Implementation and Responsibility

This policy is binding for all full-time employees of MICE101, project-based teams, consultants, and supply chain partners.

Supplier Compliance: We do not cooperate with organizations that do not accept MICE101's Compliance standards and act contrary to DEIB principles.

Continuous Training: We provide our team with regular training on "unconscious biases" and "inclusive event management."

4. Notification and Improvement

All stakeholders who believe our policies have been violated or who have suggestions for experience improvement can contact us via compliance@mice101.org. All reports are reviewed on a confidential basis and feedback is provided within 48 hours.

At MICE101, we are building a future where everyone is equally welcomed, everyone is heard, and everyone has a place.

ISO 31030 Travel and Event Security Policy

1. Purpose and Scope: "Duty of Care"

At MICE101, we regard the safety of our attendees, employees, and stakeholders as our foremost strategic value. In the "Great Evolution" phase the industry has entered as of 2026, we view security not only as physical protection but as a holistic risk management discipline.

This policy covers all processes in our extensive global operations network — from our Istanbul-based office to Colombia, Iraq, Montenegro, and Egypt. MICE101 commits to managing all travel and event risks proactively, guided by ISO 31030:2021 Travel Risk Management standards.

2. Risk Analysis and Destination Assessment

MICE101 conducts a thorough "pre-event" security scan for every geography in which it plans operations.

Field Reconnaissance and Intelligence: For trade delegation operations in high-risk regions (Iraq, Colombia, etc.), we work in coordination with local security advisors and official authorities to analyze political stability, health infrastructure, and natural disaster risks.

Venue and Accommodation Inspection: We select our partner hotels and event venues (airports, convention centers, etc.) not only for comfort, but with an "Independent Auditor" perspective, evaluating fire safety, physical security barriers, and emergency evacuation capacity.

3. Attendee Preparedness and Awareness

The security of an event begins with the attendee's awareness.

Pre-Travel Briefing: We provide our international delegations with comprehensive digital guides covering the cultural norms, local laws, and potential security risks of the destination.

24/7 Operational Support: For every project, emergency communication lines and a crisis management desk are ready for attendees to reach at any time.

4. Digital Security and Data Protection

Protecting our traveling attendees against cyber risks is as critical as physical security.

Cyber Hygiene: In our hybrid and technology-focused events, we protect attendee data with KVKK/GDPR-compliant encrypted systems and apply the necessary protocols for the data security of devices used during travel.

5. Incident Response and Crisis Management

MICE101 has demonstrated its capacity to "Manage the Unexpected" through complex logistics projects.

Emergency Protocols: In the event of health emergencies, technical failures, or security breaches, pre-defined "Communication Trees" and evacuation plans are immediately activated.

Continuous Monitoring: We monitor attendees' transportation and transfer processes in real time to guarantee operational continuity.

6. Continuous Improvement and Transparency

MICE101 reports security performance after each event.

Post-Incident Analysis: We view every minor disruption as a learning opportunity; we update our risk matrices and incorporate them into our independent auditing processes.

This policy, managed by MICE101's Compliance Unit, is the most tangible commitment of our brand's "Safe Harbor" position in the global arena.

Participant Code of Conduct

1. Our Vision: Safe and Inspiring Experiences

At MICE101, as we build "The Experience Architecture of the Future," we create not only physical spaces but also safe ecosystems built on mutual respect and professionalism. In all our operations from Istanbul to Bogotá, Baghdad to Berlin since 2019, ensuring that our attendees feel safe, valued, and heard is our primary priority.

These rules are binding for all attendees, speakers, sponsors, media members, and staff participating in our events (across all physical, digital, or hybrid platforms).

2. Expected Standards of Behavior

All individuals in the MICE101 ecosystem are expected to comply with the following standards:

Professional Courtesy: Using respectful and collaborative language in all interactions.

Active Listening and Inclusion: Making space for different voices and perspectives; treating everyone equally regardless of hierarchy or power dynamics.

Contextual Respect: In high-focus settings such as trade delegations or C-Level workshops, avoiding behaviors that would disrupt the session flow.

Security Awareness: In airport operations or high-risk destination operations, ensuring full compliance with announced security protocols and ISO 31030 guidelines.

3. Unacceptable Behaviors (Zero Tolerance)

The following behaviors are strictly prohibited at MICE101 events and are met with "zero tolerance":

Discrimination and Harassment: Any denigrating comment, joke, or material based on race, religion, language, gender identity, sexual orientation, disability, or physical appearance.

Aggression: All forms of threat, bullying, or stalking carried out physically, verbally, or digitally.

Uncontrolled Substance Use: Use of illegal substances in event venues and alcohol consumption at a level that threatens operational security.

Unauthorized Recording: For the protection of intellectual property, recording or sharing presentations or confidential B2B discussions without the organizer's consent.

4. Digital and Hybrid Event Etiquette

On digital platforms designed with our technology-driven identity:

Messages shared in chat screens and Q&A sections must be in line with professional identity and must not contain offensive language.

Due to personal data protection requirements (KVKK/GDPR), unauthorized collection of other attendees' profile information is prohibited.

5. Reporting Mechanism: "See Something, Say Something"

If you are subjected to or witness any harassment, discrimination, or security breach:

Field Staff: You can immediately report the situation to the nearest MICE101 official.

Ethics Reporting Line: For confidential reports, you can use compliance@mice101.org.

The MICE101 team commits to keeping all reports confidential and to intervening immediately to ensure attendee safety.

6. Consequences and Enforcement

In the event of a rule violation, MICE101 reserves the right, entirely at its own discretion, to take the following steps:

Issue a warning to immediately stop the behavior.

Immediately remove the attendee from the event without a refund.

Permanently ban the individual or organization from future MICE101 events.

Report the incident to official authorities and law enforcement as required by law.

By attending MICE101 events, you are deemed to have accepted this ethical framework and code of conduct. We are building the future together, with the respect we have for one another.

Modern Slavery and Human Rights Statement (2026)

1. Introduction and Our Commitment

At MICE101 Event Management Co., we build "The Experience Architecture of the Future" not only on aesthetics and technology but on an unshakeable ethical foundation. Since our founding in 2019, we have placed human dignity above all commercial objectives and operate with a "zero tolerance" principle against human rights violations such as modern slavery, child labor, and human trafficking.

As the MICE sector enters the "Great Evolution" phase in 2026, we align our operations with international standards not merely as a legal obligation but as a global responsibility.

2. Scope and Supply Chain Responsibility

This statement covers all our employees, project-based teams involved in our events, and the thousands of indirect suppliers in our stakeholder network. In particular:

Custom Production Solutions: In the production of uniforms for Renault MAİS and corporate textile procurement,

Gifting Operations: In the massive gift kit packaging and logistics processes for 1,600 people managed for Sabiha Gokcen Airport, we commit that the rights of every individual working in these processes are protected.

3. Our Core Principles

3.1. Combating Forced Labor and Debt Bondage

All work is based on voluntary participation. Employees' freedom to terminate their employment contracts at any time is protected.

Personal documents of employees such as passports, identity documents, or work permits are not confiscated under any circumstances.

Pursuant to the "Employer Pays" principle, employees are not permitted to be charged recruitment fees or commissions.

3.2. Zero Tolerance for Child Labor

Child labor has absolutely no place in our operational processes or supply chain.

All our business partners are required to comply with the legal minimum working age in the country where they operate and, in all cases, with ILO (International Labour Organization) standards.

3.3. Fair Wages and Humane Working Hours

We ensure that our employees are paid fair wages that support a decent standard of living, within the framework of 2026 minimum wage standards and sector norms.

Overtime practices are voluntary and are carried out within legal limits with additional remuneration.

4. Auditing and Risk Management

MICE101 is not only an event management agency but also a strategic institution that acts in the role of Independent Auditor. Accordingly:

Supplier Mapping: We analyze our supply chain using a risk-focused approach and manage all links transparently from raw material source to end user.

Ethical Audits: We periodically audit our suppliers' compliance with this statement; in cases where violations are detected, we initiate corrective actions or terminate the business relationship.

5. Reporting Mechanism and Protection

All stakeholders who suspect human rights violations or observe situations contrary to this policy can report directly to the "Compliance and Ethics Unit" via compliance@mice101.org. All reports are reviewed on a confidential basis; no retaliation against the reporting person is permitted.

This statement, approved by the MICE101 Board of Directors, is updated annually and made available to our stakeholders and the public.

Market and Competitor Protection (Competition Compliance) Policy

1. Vision and Core Principle

At MICE101, we believe that success is only sustainable in a free and fair competitive environment. As we build "The Experience Architecture of the Future," we combine our operational strength and profitability discipline with our ethical values. Our company commits to conducting its activities in full compliance with Law No. 4054 on the Protection of Competition and international antitrust laws.

2. "Zero Tolerance" Rules in Relations with Competitors

MICE101 strictly adheres to the following restrictions in its communications with competitors to protect market balance:

Price-Fixing Prohibition: No direct or indirect agreement with competitors is made regarding service prices, profit margins, or discount rates.

Market and Customer Sharing: No action is taken aimed at dividing specific clients (e.g., our aviation, technology, or defense industry portfolio) or geographic regions (Montenegro, Colombia, Iraq, etc.) among competitors.

Sensitive Information Sharing: Tender strategies, capacity information, or commercially sensitive cost data are not shared with third parties under any circumstances.

3. Compliance in Tender and Procurement Processes

MICE101's professional standing in high-budget and complex logistics projects is based on transparent bidding processes:

Anti-Bid-Rigging: In public or private sector tenders, coordinated bidding with competitors or competitive-restriction behaviors such as "tender boycott" are strictly prohibited.

Independent Pricing: Our bids are formulated entirely independently, based on our deep sector experience and internal cost analyses.

4. Non-Abuse of Dominant Position

As an institution that assumes the role of "Strategic Advisor and Independent Auditor" in the sector, we commit that we will not use our market position to hinder competitors' activities or block new entrants.

5. Vertical Agreements and Supply Chain Management

In our relationships with suppliers and solution partners:

Disproportionate price pressure is not applied to our suppliers.

Competitive-restricting special terms such as "Most Favored Nation" are not included in contracts without legal screening.

6. Training, Auditing, and Reporting

The MICE101 Compliance Unit takes the following steps to internalize this policy:

Regular Training: All our employees receive periodic briefings on competition law risks and ethical trade practices.

Reporting Line: Any suspicion of violation of competition rules can be reported confidentially via compliance@mice101.org.

MICE101 does not merely manage events; it assumes the architecture of fair competition and ethical trade, instilling confidence in its business partners.

MICE101 collects all reports — including those related to privacy, data protection, ethics, supply chain, human rights, attendee safety, and conduct violations — through a centralized compliance line.

Every report is reviewed on a confidential basis, evaluated as promptly as possible, and an appropriate action plan is established. Retaliation is not permitted.

Reporting channels:

compliance@mice101.org

ss@mice101.org

This section is the panel directly opened by the "Report an issue!" link in the footer.